Skip to content
CASCO claim support

CASCO Claims — Full Management

We help with documents, assessment and arranging repairs. We check the policy terms, approvals and any customer costs before work begins.

What Is CASCO Insurance

CASCO is voluntary vehicle insurance. Covered risks, excess and available services vary by policy and may include:

  • Traffic accidents (including when you are at fault)
  • Natural events (hail, floods, storms)
  • Total or partial vehicle theft
  • Vandalism and robbery
  • Fire or explosion
  • Collision with animals or stationary objects

How the Process Works

  1. 1

    Bring your vehicle to us

    Or call us and we'll guide you on how to open the claim with your insurer.

  2. 2

    Damage assessment

    Assessment follows the insurer’s procedure. We help you prepare the required information.

  3. 3

    Approval and repair

    Once the estimate is approved, we begin repairs — bodywork, paint, parts.

  4. 4

    Handover and payment

    We hand over the vehicle and work documents. Workshop payment and any customer amount follow the terms confirmed before repairs.

Required Documents

Valid CASCO policy (Original or copy)
Amicable report or police report (Depending on the situation)
Vehicle registration certificate (Original)
Owner ID card (Original or copy)
Photographs of the damage (We can take these during assessment)
Completed damage declaration (We help you fill it out)

What we confirm before repairs

Terms vary with the claim, policy and insurer approval. We check them with you before work begins.

Repair payment

For eligible claims, the insurer may pay the approved work directly. We confirm any excess or remaining customer payment in advance.

Towing and temporary vehicle

Availability and costs depend on your CASCO cover, the insurer’s procedure and available services.

Warranty and estimated timing

You receive the work’s quality and warranty documents. We provide an estimate after checking approvals, parts and the required work.

Other Insurance Services

5/5 (253 reviews)

What Our Clients Say

“Service si personal super ok si profesionisti Totul la superlativ”

iulian dumitrache

“Colaborare ușoară, sunt amabili și se mișcă repede cu solicitările.”

Ion Barbu

“Super profi băieții, rapizi si prețurile sunt chiar competitive.”

Obada Marius

Need to File a CASCO Claim?

Contact us to check the documents, claim steps and arrange an assessment at the workshop.

Call Us Book Now